Can I contact Customer Services on an evening or weekend?

Our customer services staff are only available between 8am and 5pm Monday to Saturday or 10am and 4pm Sunday but you can still contact us out of hours via email at sales@norgroves.co.uk 

 

How do I make a return?

If you wish to return your purchase and it falls in line with our Terms and Conditions you will have to contact us prior to sending the item back. In most cases you will be responsible for returning the item back to us yourself - but you may be eligible for a free return. All instructions on how to send the item back will be supplied by customer services.

 

My delivery has not arrived. What do I do next?

When you agree your delivery time slot you must ensure you are in and able to receive the items. Note: if you have ordered bulky items such as furniture or shower enclosures then you will require assistance. If your delivery has not arrived during the agreed time slot please contact us immediately on 01562 824921 or at sales@norgroves.co.uk so that we can contact the courier.
 

Can I collect an item from you?

All orders can be collected from our showroom in Kidderminster. Simply choose Collect from Store when prompted for your delivery choice in the checkout process. However, please be aware that our products are housed in an off-site warehouse, and so your product will not be able to collect on the same day you order.

Once you have arranged to Collect From Store, we will contact you to let you know when your items arrive and are ready for collection, to save you from a wasted journey! Please be advised we have introduced a number of social distancing measures to ensure both our team and customers are kept safe.
 

Do you offer an installation service?

Unfortunately, we do not offer an installation service. We recommend booking a professional to install purchased goods.